Customer Service Admin


Job Advert: Customer Service Admin 

Deadline for application: October 13th, 2021

Location: Prishtina, Kosovo


GSI is currently looking to employ a Customer Service Admin for one of our UK based clients who specialises in distribution, logistics, and cold chain supply. The Customer Service Admin will be responsible to effectively record and report all essential information ensuring communication is maintained with colleagues, customers and consignees.

The position will be based in our Prishtina office.

We are an international based company with headquarters in London and offices in Kosovo, North Macedonia, Malta, and Romania. GSI Associates works with businesses and individuals worldwide in offering financial and consultancy services through GSI Financial (, staffing and managed outsourcing services through GSI Outsourcing (, and translation services in over 150 language combinations through GSI Translations (

  1. Main responsibilities:
  • Monitoring all emails and customer enquiries
  • Scanning and matching of all POD’s (proof of delivery notes)
  • Processing daily paperwork received from all sites
  • Accurately filing and archiving all paperwork
  • Retrieving POD’s from customer portal
  • Recording and reporting all discrepancies receipted on Proof of Deliveries
  • Dealing with customer PDS queries in a polite and timely manner
  • Processing POD requests received via email
  • Effectively responding to customer enquiries in a timely manner ensuring that a high level of communication is maintained at all times
  • Checking of paperwork for correct completion prior to scanning especially in relation to food safety and claims (temperature, times etc)
  • DOT (Delivery on time), TAT (turnaround, time)
  • Promoting a positive health and safety culture through your individual actions
  • Any other ad hoc duties
  1. Statutory Duties:
  • Co-operate with employer to enable any legal obligations to be complied with
  • Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare
  • Bring to the attention of the line manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others
  • Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake, or use equipment not trained or authorized to use
  • Assist with staff training
  • Where your role involves the control, administration and/or handling of food products you must ensure that product ssafety, legality and quality systems are adhered to at all times
  1. Key requirements/Qualifications:
  • Previous experience working in a customer service role
  • Previous experience of working within a transport environment
  • Advanced written and verbal communication skills in English; working knowledge of another language is considered an asset.
  • A University Degree in administration, business or similar field will be considered an advantage
  • Good working knowledge of MS Office applications
  • Excellent interpersonal, communication and presentation skills
  • Must possess strong motivational skills, have the ability to multitask with the capability to meet targets and deadlines
  • Have a polite, tactful, and friendly attitude
  • Possess excellent organisational skills combined with the ability to interact with other departments at all levels
  • Skilled in providing administration support to the team as needed
  • Pro-active, diligent, and positive attitude to completing tasks
  • Ability to work effectively in a team-oriented, multi-cultural environment.
  1. Benefits:
  • Competitive salary
  • Health insurance
  • Excellent working conditions
  • Training opportunities
  • Free gym membership
  1. Application procedure:

If you have extensive experience and would like to be considered for the position, please send the following documents to with the subject editor “Customer Service Admin”:

  • Updated CV in English (max 3 pages)
  • Available references
  • Please indicate your salary expectations in the email

Deadline for applications: October 13th, 2021